New Homes Quality Board

Classic Folios is an accredited supplier of the New Homes Quality Board (NHQB).

Find out here how we can help you ensure your sales and handover processes are compliant with the New Homes Quality Code (NHQC).

From Purchase to Aftercare

Comply with the New Homes Quality Code

Accredited by the NHQB

Classic Folios has been accredited by the New Homes Quality Board (NHQB), who reviewed our products and services as solutions to help property developers comply with the New Homes Quality Code.  Following the assessment, Classic Folios were deemed to provide “some of the industry’s best assets in providing transparency and quality in customer content."

The NHQB is an independent non-profit organisation established to drive build quality and customer care reforms in the new build market through the New Homes Quality Code – a set of carefully considered principles that registered developers must adhere to.

Classic Folios gives you peace of mind that the information you provide your homeowners will be compliant with the New Homes Quality Code.

24/7 Peace of Mind

Classic Folios' Code Compliant Features

The NHQB’s New Homes Quality Code stipulates that various key pieces of information around the reservation and aftercare processes need to be provided to homebuyers in a written format.

Our Reservation and Completion Manuals remove any worries about compliance and save developers significant time and effort by producing the information on their behalf, while matching the content to their brand and tone of voice.

For further digital support, our award-winning residential portal, Spaciable, contains a wealth of features that can be used to effortlessly integrate Code-compliant processes.

  • The New Homes Quality Code sets out various measures that must be taken during the reservation process to ensure transparent and honest processes and information are provided to homebuyers.

    Our Reservation Manuals are the ideal way to communicate this information, detailing your processes, timescales, contact information and the reader’s rights as a homebuyer, as well as health and safety information for site visits.

  • The New Homes Quality Code continues to set the standards of aftercare following Legal Completion, highlighting that a robust defect service needs to be provided and detailed to new homeowners, including timescales for addressing such issues, as well as a copy of the developer’s complaints procedure, warranty details, maintenance and ‘running-in’ advice, and details of future work on-site.

    Our Completion Manuals are comprehensive yet highly accessible, written in the developer’s tone of voice and with their customer in mind – this means technical information is explained in an easily understandable manner and instructions are clear throughout.

“We are delighted to be welcoming Classic Folios as one of our first accredited content suppliers for developers. Not only are they classified among some of industry’s best assets in providing transparency and quality in customer content, but we also have complete trust that Classic Folios share the same goal as us in creating a better future for consumers in the built environment.”
— Leon Livermore, Chief Executive Officer at New Homes Quality Board

Frequently Asked Questions

  • The New Homes Quality Board, an independent non-profit organisation, is working to improve the homebuying experience through the New Homes Quality Code – a set of standards that define the expected build quality and customer service levels.

    Property developers who register and adhere to these principles, which include responsiveness, transparency and fairness, with a specific emphasis on providing information in writing at key stages, can set themselves apart in the industry and gain a competitive edge.

  • As the market-leading supplier of customer care and handover content, Classic Folios carefully followed the formation of the NHQB, opening discussions with the organisation to ascertain what the New Homes Quality Code would mean for our customers.

    During discussions, the topic of accreditation was raised, after which the NHQB reviewed our products and services in direct relation to the conditions of the New Homes Quality Code, which they considered were in clear alignment with their own objectives and could help developers achieve the required levels of customer care within the industry.

  • Leon Livermore, Chief Executive Officer at New Homes Quality Board, said:

    “We are delighted to be welcoming Classic Folios as one of our first accredited content suppliers for developers. Not only are they classified among some of industry’s best assets in providing transparency and quality in customer content, but we also have complete trust that Classic Folios share the same goal as us in creating a better future for consumers in the built environment.”

  • Speaking on the accreditation, David Graydon, CEO of Classic Folios and Spaciable said:

    “We are incredibly excited to be joining forces with the New Homes Quality Board. Being the first content supplier to receive NHQB accreditation was a major endorsement of our market-leading content, and a sign of the trust placed in us to help the NHQB raise standards amongst developers to ultimately improve the homebuying experience.”

  • Any change in property regulations or legislation is sure to cause headaches amongst developers, as they revise processes and scramble to tick all the boxes to avoid penalties for non-compliance.

    ‍At Classic Folios, we can save you that headache – not only giving you the peace of mind that all of the information you provide your homebuyers is Code compliant but is also written to our market-leading standards, with an emphasis on your brand and the customer experience.

    By detailing all of the required information in our Reservation and Completion Manuals, we can also help reduce customer queries, so not only will you avoid penalties, we also save you time on content creation and customer care, so you can focus efforts on new sales!

  • Yes, our award-winning residential portal, Spaciable, is a platform for developers and homebuyers to communicate, share vital information and updates in line with the New Homes Quality Code, while digitalising processes to boost efficiency and impact of customer care.

    Find out more at www.spaciable.io/nhqb