Classic Folios creates bespoke home user guides, handover packs and welcome gifts that reduce your customer care burden, keep you NHQB-compliant and make your brand look outstanding.
A generic handover pack doesn't just frustrate buyers — it drives up customer care costs, damages survey scores and chips away at the brand reputation you've worked hard to build.
Most post-completion calls are about information that should have been in the handover guide. Classic Folios eliminates them at source.
Buyers who aren't given clear information at handover mark you down on every survey — affecting your star rating.
The NHQB and Consumer Code require specific information at handover. Gaps leave you exposed to complaints.
A carrier bag of photocopies doesn't just disappoint — it undermines the premium you charge for your homes.
Trusted by over 280 homebuilders and housing associations to deliver handovers that reduce costs, ensure compliance and reflect the quality of their homes.
See What We Do →Whether you're building 20 homes or 2,000 — selling, renting or providing affordable housing — we have the expertise and products to deliver a handover that works for your business.
Reduce calls. Boost scores. Protect your brand with handover solutions used by national and boutique developers alike.
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Empower residents, cut repair enquiries and meet regulatory obligations from day one — with guides built for affordable housing.
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Keep residents informed, reduce avoidable enquiries and deliver a brand-led welcome with packs, guides and digital portals.
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Our specialist writers research and write every guide from scratch, plot by plot — ensuring accuracy and content that actually answers residents's questions.
Every product designed to meet the requirements of the New Homes Quality Code and Consumer Code — protecting you and your buyers.
Battersea Power Station. One Tower Bridge. And hundreds of everyday schemes where our impact is just as real.
Content, folios, welcome gifts, digital portals, print, video — one account manager, one relationship.
That's not just experience — it's a track record. We know what works and bring that knowledge to every project.
"We’re incredibly proud of the homes we build and pride ourselves on delivering excellent customer service. We believe that the buyer should feel supported from the point of reservation and long after they move into their new home, and that’s exactly what Classic Folios’ products provide. The company has been great, especially our dedicated Account Manager, who has provided us with training to ensure we use the guides and online portal to their full potential."
Cala Homes
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Find Out More →Free consultation. No obligation. Expert advice tailored to your development.
