Our Story

Customer care and handover services for housing providers have been our passion for over 25 years.  

We are proud of our heritage from back bedroom start up to becoming the most trusted name in the industry for plot-specific content and presentation solutions.

We have worked with over 250 companies of all sizes and tenures - from family-run homebuilders to national developers and housing associations, delivering a bespoke, high quality and consistent service, tailored to each brand.

Our Values

Everything we do is inspired by our purpose and values, which we see on the lobby wall every day as we come into the office!  

Our winning culture has helped define the attitudes and behaviours that are required to make our vision a reality and it's something the whole team is proud of.

Classic Folios helps clients foster binding relationships with their own clients, suppliers and staff teams, through exceptional brand presentation and precise communication.

The 'Classic Folios way' means:

  • Real care for our extended family of colleagues, suppliers and customers

  • A culture of quality, consistency and attention to detail (permeating everything we do)

  • Being experts in our field; knowledgeable and contemporary

  • Seeking continuous improvements in ourselves, our products, our service, our environment and our profits

  • Operating fairly; with honesty, integrity and an unswerving drive to be the best

Head Honchos

  • David Graydon

    Managing Director

  • Julia Mardell

    Chief Operating Officer

  • Oscar Mardell

    Head of Partnerships

  • Anna Terrell

    Head of Operations

  • Joe Harvey

    Marketing Lead and Copywriter

  • Doug Anderson

    Development Manager

  • Katherine Deacon

    Sales and Customer Experience

  • Carol Cooper

    Head of Customer Experience

  • Georgina Lawman

    Customer Experience Administrator

  • Annabel Mackenzie

    Marketing Support

  • Brian Anker

    Production Assistant

  • Jason Goodrick

    Assembly Assistant

  • Hollie Carvey

    Deputy Editorial Manager

  • Rebecca Parker

    Editor